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Terms and Conditions

Terms and Conditions

Heaven and Earth Trails is a business in the activity industry

Return and Refunds policy
The provision of goods and services by Heaven and Earth Trails is subject to availability. In cases of unavailability, Heaven and Earth Trails go to every endeavour to rebook/reschedule the service. If that is not possible, it will be considered to refund the client soon as possible.
Cancellation policy
A client may request to reschedule 48hrs prior to his booking, however, if the client’s request is within less than 48hrs of his initial booking and Heaven & Earth Trails cannot accommodate the client’s new request, Heaven & Earth Trails reserves the right to refund 50% of the payment and less R70 admin fee.
Cancellations up to 48 hours before the ride, 100% refund, less admin fee of R70.
Cancellations within 12 hours or less and no-shows 0% refund.
Late arrivals will be shortened according to the timeslot booked.
Should Heaven & Earth Trails need to cancel due to weather conditions or logistical problems, we will give a full refund or book for another convenient date.
Customer privacy policy
Heaven and Earth Trails shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Heaven and Earth Trails bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Heaven and Earth Trails via PayGate (Pty) Ltd who are the approved payment gatewa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Heaven and Earth Trails separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Heaven and Earth Trails takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and Heaven and Earth Trails chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Heaven and Earth Trails may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Heaven and Earth Trails based in South Africa trading as Heaven and Earth Trails.

Heaven and Earth Trails - contact details
Physical address:
Karweyderkraal Farm, Cell 1 No 7
Hemel and Aarde Valley
Hermanus 7200
Western Cape
South Africa

Danie: +27(0)76 225 5838

© 2018 Tornado Tour Systems (Pty) Ltd ta Activitar.

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